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In the last few years, counselling has become something of a growth industry. It seems that no major life event, whether joyous or traumatic, can take place without being accompanied by an offer of counselling. This growth has extended to the workplace. Here effective managers have adopted the very best of counselling skills and adapted them to improve face-to-face communications with their staff. The result is not strictly counselling in the professional sense but a way of managing people that we can call “the counselling approach”.

When it comes to handling difficult people problems that affect the health, productivity, and well-being of employees, past models of telling people what to do, followed by discipline and ultimately punishments such as dismissal, are no longer acceptable. Using a professional approach, with the use of known skills that work, and which treat people with dignity, respect, and valuing, is the only course that can succeed. This is the promise and reward that comes from learning the skills of the Counselling Approach.

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